Rosewood Shipping and Return Policies
Shipping Costs and Procedures
$450 WHITE GLOVE STYLE SHIPPING ON ALL DINING, LIVING ROOM AND BEDROOM SETS OF FURNITURE TO THE 48 U.S. STATES (WHITE GLOVE IS WHERE YOUR FURNITURE IS CARRIED INTO YOUR HOME, UNWRAPPED, AND PLACED WHERE YOU WANT TO HAVE IT PLACED)
WORLDWIDE SHIPPING AVAILABLE
We use DGX for worldwide shipping and DHX for shipping to Hawaii. For a free quote on worldwide shipping please send us the exact items you want and your detailed address.
Quality Guarantee and Returns :
Our quality for solid Rosewood furniture is unmatched. Even the backs and drawers are built of solid Rosewood lumber. All of our Rosewood furniture is built by the finest factories in China. If there are any problems in regards to a Rosewood piece except for stain (regardless of whose fault) we will swap it out for you as a 1 time courtesy. We will pay for the replacement piece but ALL shipping costs must be paid by the customer including: movement in China, container shipping and stateside delivery and pickup. There are no refunds allowed at all and swap outs for stain variances is impossible due to Rosewood's unique hardwood stain variations where even wood in the tree is of different color variations giving Rosewood its unique quality.
Factory and Custom Orders: A 1/3 deposit starts the order and the balance is due when it ships from our factory. It takes approx. 4 months to complete these orders and after shipping 10 days into the Long Beach, CA. port.
Damages and Refunds
If an item is damaged in shipping we replace or repair it without question or delay. The damages must be reported to us within 24 hours of receiving the furniture. The damage should be documented if possible on the bill of lading while the shipper is still at your home. We will ship out a new item if completely damaged. If the damage is minimal we will have your local repair company repair the item and if an item cannot be repaired or replaced we refund your order in full. Refunds and credit card reversals are not given for damaged furniture while the replacement is being prepared or the repair process is underway. There are no refunds for stain variances as Rosewood is a unique tree in nature where different portions of the tree offer various shade and color differences.
Our Low Price Guarantee
If you find a lower price for any of our items give us a call toll-free and we promise to beat it. 1-888-580-2817
Shipping Costs and Procedures
To ensure a safe delivery we "only" use white glove services that carry the furniture into your
home and place the furniture where you want it to go.
WHITE GLOVE SHIPPING RATES TO THE 48 UNITED STATES: (NOTE: For orders of 4 or more furniture items we charge the shipping cost of just 1 item at the higher ship cost. For example; if you purchase 4 bedroom items including a dresser and the dresser is the higher ship cost of the 4 or more items we only charge the dresser ship cost.
SHIPPING RATES:
Dining Chairs $150.00 (single chair), $280 (2 ea. chairs), $340, (3 or more chairs)
Dining Tables $350.00
Sofa $390.00
End Table $170.00 (single end table), $250.00 (2 end tables)
Coffee Table $275.00
Living Room Arm Chair $290.00 (single arm chair, $380 (2 arm chairs), $450.00 (3 arm chairs)
Loveseat $320.00
Chaise $340.00
Sofa Table $285.00
Platform Bed $600.00
King Headboard $350.00
Queen Headboard $300.00
Full Headboard $270.00
Canopy Bed $950.00
Nightstands $170.00 (single nightstand, $250.00 (2 ea. nightstands)
Dresser $375.00
Vanity Table $375.00
Mirror $170.00
Armoire $400.00
China Cabinets $495.00
Buffet $305.00
Curio Cabinet $395.00
84" Executive Desk $595.00
Other Desks $405.00
Bookcase $195.00
TV Cabinets $350.00
Bars $350.00
Bar Stools $140.00 (single bar stool), $210 (2 ea. bar stools), $270 (3 or more bar stools)
Altar Cabinet $250.00
Largest Altar Cabinet: $390.00
Grandfather Clock $495.00
Nested Table $210.00
Tea Cart $290.00
Tansu Cabinet $310.00
Trunk $290.00
Mahjong Table Set $390.00
Cocktail Table with Stools $350.00
Silverware Cabinet $295.00
Screens and Dividers $395.00
Hallway Stand and Mirror $395.00
Wall Curio (not UPS'able) $150.00
Cancellations or Refuse of Delivery: We cannot cancel an order for any reason after it has been started. The reason is that the factory prepares and cuts the expensive Rosewood and it must be delivered to the intended customer. Due to high costs in building solid Rosewood furniture and shipping this heavy furniture we do not refund any charges at all for refused deliveries.
Shipper Coordination
Once the furniture is shipped we provide you the details for your shipper and you will be able to communicate directly with them. If you have problems with the shipper please let us know and we will try to assist you. Delivery schedules and other issues are outside of our direct control and cancelling an order for a refund due to a shipping problem or delay is not under our control and therefore not an option.
Shipping to Hawaii, Alaska, and other Countries
Yes, we ship to any location. Send us an email listing the items you want and we will send you back a detailed quote. NOTE: We do not ship to any country in Africa.
Customer Support
Any difficulties or problems you have are very important to us. Please submit a trouble ticket for any problems you have either big or small. This will help us better track and resolve your problem quicker.
Support can be reached at: sales@rosewoodfactory.com
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