Rosewood Shipping and Return Policies
Shipping Costs and Procedures
FREE SHIPPING ON ALL DINING, LIVING ROOM AND BEDROOM SETS OF FURNITURE TO THE 48 U.S. STATES
WORLDWIDE SHIPPING AVAILABLE
We use DGX for worldwide shipping and DHX for shipping to Hawaii. For a free quote on worldwide shipping please send us the exact items you want and your detailed address.
Our Money Back Guarantee:
If you are not completely satisfied with the quality of our furniture we will refund all of your original costs for the item/s.
Our quality for furniture is unmatched. There is never assembly required for our furniture because it is constructed of 100% Rosewood.
Factory and Custom Orders: A 1/3 deposit starts the order and the balance is due when it ships from our factory. It takes approx. 4 months to complete these orders and after shipping 10 days into the Long Beach, CA. port.
Damages
If an item is damaged in shipping we replace or repair it without question or delay. The damages must be reported to us within 24 hours of receiving the furniture. The damage should be documented if possible on the bill of lading while the shipper is still at your home. We will ship out a new item if completely damaged. If the damage is minimal we will have your local repair company repair the item and if an item cannot be repaired or replaced we refund your order in full. Refunds and credit card reversals are not given for damaged furniture while the replacement is being prepared or the repair process is underway.
Our Low Price Guarantee
If you find a lower price for any of our items give us a call toll-free and we promise to beat it. 1-888-580-2817
Shipping Costs and Procedures
To ensure a safe delivery we "only" use white glove services that carry the furniture into your
home and place the furniture where you want it to go.
WHITE GLOVE SHIPPING RATES TO THE 48 UNITED STATES: (NOTE: For a large order
we can provide special quotes for shipping. We also provide quotes to Alaska, Hawaii, and any
other country in the world )
Dining Chairs $135.00 (single chair), $200 (2 ea. chairs), $270, (3 or more chairs)
Dining Tables $250.00
Sofa $250.00
End Table $125.00 (single end table), $180 (2 end tables)
Coffee Table $165.00
Living Room Arm Chair $149.00 (single arm chair, $249 (2 arm chairs), $310.00 (3 arm chairs)
Loveseat $220.00
Chaise $225.00
Sofa Table $149.00
Platform Bed $540.00
King Headboard $210.00
Queen Headboard $190.00
Full Headboard $175.00
Canopy Bed $750.00
Nightstands $155.00 (single nightstand, $210 (2 ea. nightstands)
Dresser $250.00
Vanity Table $210.00
Mirror $110.00
Armoire $280.00
China Cabinets $349.00
Buffet $250.00
Curio Cabinet $245.00
84" Executive Desk $450.00
Other Desks $295.00
Bookcase $190.00
TV Cabinets $270.00
Bars $270.00
Bar Stools $110.00 (single bar stool), $180 (2 ea. bar stools), $220 (3 or more bar stools)
Altar Cabinet $185.00
Largest Altar Cabinet: $220.00
Grandfather Clock $299.00
Nested Table $170.00
Tea Cart $170.00
Tansu Cabinet $250.00
Trunk $149.00
Mahjong Table Set $220.00
Cocktail Table with Stools $245.00
Silverware Cabinet $250.00
Screens and Dividers $250.00
Hallway Stand and Mirror $210.00
Wall Curio (not UPS'able) $120.00
Cancellations: For factory orders we cannot cancel an order for any reason after it has been started. The reason is that the factory prepares and cuts the expensive Rosewood and it must be delivered to the intended customer. Due to high costs in shipping furniture we do not refund any shipping charges for refused items. Please also review our damages policy below.
Gift Items: Shipping costs for UPS ground services.
Tea Sets and small Feng Shui Items: $15.00
Jewelry Boxes, Wall Plaques, and Large Feng Shui Items: $25.00
Large Vases and Fish Bowls with Stand: $49.00
Shipper Coordination
Once the furniture is shipped we provide you the details for your shipper and you will be able to communicate directly with them. If you have problems with the shipper please let us know and we will try to assist you. Delivery schedules and other issues are outside of our direct control and cancelling an order for a refund due to a shipping problem or delay is not under our control and therefore not an option.
Shipping to Hawaii, Alaska, and other Countries
Yes, we ship to any location. Send us an email listing the items you want and we will send you back a detailed quote. NOTE: We do not ship to any country in Africa.
Customer Support
Any difficulties or problems you have are very important to us. Please submit a trouble ticket for any problems you have either big or small. This will help us better track and resolve your problem quicker.
Support can be reached at: sales@rosewoodfactory.com
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